For example, when i see the first post of someone, i always start welcoming to this Discourse, and then i switch to response mode. If i have time, i try to untangle what the asker wants, if its possible and it’s in my attention budget, while also asking for more information and better formatting (in a lot of cases, the next comment is someone posting this thread). if there is enough information provided, then a preliminary response is made. iterate until solution is found.
Sometimes, even if no response can be given, and specially if its the asker’s first question, a post from someone in the community can make a difference, as essentially we are just people behind a keyboard (or smartphone).