Trying to install Jupyter notebooks via JuliaPro

I have some students who are trying to install Jupyter notebooks to be used with JuliaPro, and one of them is running into an installation problem that I can’t figure out. She is using Windows 10, and has no problems getting JuliaPro to install and run, but when she tries to install Jupyter notebooks through her JuliaPro installation, she gets the error message

Does anyone have any idea what the problem could be? None of the other students are having this problem, and I’m trying to help troubleshoot remotely via exchanged emails, so it’s a rather slow process.

I am having the exact same error, both with notebook() and jupyterlab(). I am too on Windows 10, and this problem aside, JuliaPro works fine.