I totally agree that this is an important issue and probably should be fixed soon. However I really dislike the tone of @StevenSiew. On top the comment does not provide much beyond “well we should check better, provide better explanations and a better way forward” which at that level is easy to say and not very constructive/actionable.
I am totally one for constructive criticism, but that can be done in a more neutral/respectful manner.
Perhaps the post isn’t supposed to come off as condescending as it reads to me. Tone is kinda ambiguous in written text after all. I am totally prepared to accept that this is a misunderstanding. However it does close with
Which for me transports that the author indeed wanted to load off their annoyance. Which I feel is “pointless negativity” in the context of a civil discussion.
I also agree fully with you on that point. But still think it’s an appropriate response to comments that are mainly just venting off frustration.