Bridging Slack's #Helpdesk and Discourse (Proposal, feedback welcome!)

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41

I have taken that route before. Post something on Discourse and then complain in Slack a few hours later when I have no responses yet :face_with_hand_over_mouth:

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42

Is there any legit way for this icon image to be shown in a visually less aggressive manner? For example, image reads calmer.

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43

Yes, will update.

44

Update, bridge has been shut down indefinitely.

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45

Thanks for all the effort and work you put in this experiment, Logan!

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46

Thanks for your effort. Efforts like this contribute to Julia positive community culture

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47

I would still be interested in invoking the bot manually to facilitate cross posting.

48

It’s definitely possible but I am weary of spending the time to set this up given the response from folks. I will revisit this mid next month after some current deadlines have passed.

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49

What if we let certain experienced people on Slack push the content to Discourse when a thread is determined to be high quality? It can be done by assigning a special emoji. Additionally, it would be ideal if such “editors” has access to re-phrase the question in Discourse if necessary.

If we do that, it doesn’t even need to be restricted to #helpdesk channel. Any channel would work.

Of course, we need volunteers.

Cc: @logankilpatrick

50

Direct “chat logs” are fairly pointless to publish so you need someone to go through #helpdesk threads and summarize the question and answer in a good post. I think you would find it hard to find people that think that is a good use of their time. But the #helpdesk-bridged category is still there so you could try it out if you think it would be good for the community.

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