I recognize the friendliness of the helpdesk channel and see very supportive people, but on the other hand I see a certain amount of unanswered questions and most of the time I have the feeling that those questions would be answered sooner than later on SO. This happened to me once or twice so I might be biased…
The first impression of someone new to Julia, posting in a slack channel and getting no feedback at all isn’t a good one. It might be helpful to skim through the last couple of days on the helpdesk and count the lost souls not getting any answer in order to see if this is actually a problem (or not).
Unanswered from today:
Maybe there are just times where no answers can be expected and maybe this can be cushioned by having a bot with an autoreply after a couple of minutes inactivity suggesting to post on SO?
Update:
I’ve gone through the last week and I guess there are roughly 3 questions per day not answered, which is actually quite good. I still think that a nudge towards SO would be helpful: It would reduce the effort to reincarnate answers and increase the visibility of Julias community.