Yeah, there is always that chance, though by my assessment, the chance right now of someone fixing their issue just by loading up the slack helpdesk and not asking a question is close to zero, Zulip may be better since it has the topics in Helpdesk split by feeds.
Most still have a large presence in various (un-)official real-time chats, like IRC or Matrix channels, project-specific Slack workspaces etc.
I don’t propose we remove Slack or Zulip, rather that the “Official” place to ask a question is not on the two platforms and rather is Discourse/SO. I would gander that each of the other programming language communities went through some sort of similar transition once the community got sufficiently large and mature. It’s our turn 