# Error installing Julia Pro 0.5.2.1

**URL:** <https://discourse.julialang.org/t/error-installing-julia-pro-0-5-2-1/4016>\
**Category:** New to Julia\
**Tags:** question, bug\
**Created:** [May 31, 2017, 1:56pm UTC](https://discourse.julialang.org/t/error-installing-julia-pro-0-5-2-1/4016 "2017-05-31T13:56:11Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![FilipeamTeixeira](https://avatars.discourse-cdn.com/v4/letter/f/a87d85/32.png) [@FilipeamTeixeira](https://discourse.julialang.org/u/FilipeamTeixeira)\
**Post date:** [May 31, 2017, 1:56pm UTC](https://discourse.julialang.org/t/error-installing-julia-pro-0-5-2-1/4016/1 "2017-05-31T13:56:11Z")

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I’ve been trying to install JuliaPro 0.5.2.1 on a mac, and I keep on getting this error.

 ![](https://global.discourse-cdn.com/julialang/original/3X/c/7/c7477801f9d2cee70a6dbd1f72a8b67182cc7f96.png)

I’ve tried several things but I can’t figure out what might be happening here.  
As for the install log I have the following:

```julia
May 31 13:53:01 we12c136 installd[310]: ./postinstall: Command "python setup.py egg_info" failed with error code 1 in /private/tmp/PKInstallSandbox.Xlr69b/tmp/pip-build-I_UvQy/matplotlib
May 31 13:53:01 we12c136 install_monitor[9532]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
May 31 13:53:02 we12c136 installd[310]: PackageKit: releasing backupd
May 31 13:53:02 we12c136 installd[310]: PackageKit: allow user idle system sleep
May 31 13:53:02 we12c136 installd[310]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “JuliaPro-0.5.2.1_build-80.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Users/Fil/OneDrive%20-%20UGent/Julia/JuliaPro-0.5.2.1_build-80.pkg#JuliaPro-0.5.2.1_pkg.pkg, PKInstallPackageIdentifier=com.juliacomputing.juliapro-0.5.2.1, NSLocalizedDescription=An error occurred while running scripts from the package “JuliaPro-0.5.2.1_build-80.pkg”.} {
	    NSFilePath = "./postinstall";
	    NSLocalizedDescription = "An error occurred while running scripts from the package \U201cJuliaPro-0.5.2.1_build-80.pkg\U201d.";
	    NSURL = "file://localhost/Users/Fil/OneDrive%20-%20UGent/Julia/JuliaPro-0.5.2.1_build-80.pkg#JuliaPro-0.5.2.1_pkg.pkg";
	    PKInstallPackageIdentifier = "com.juliacomputing.juliapro-0.5.2.1";
	}
May 31 13:53:02 we12c136 installd[310]: PackageKit: Running idle tasks
May 31 13:53:02 we12c136 Installer[9519]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “JuliaPro-0.5.2.1_build-80.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Users/Fil/OneDrive%20-%20UGent/Julia/JuliaPro-0.5.2.1_build-80.pkg#JuliaPro-0.5.2.1_pkg.pkg, PKInstallPackageIdentifier=com.juliacomputing.juliapro-0.5.2.1, NSLocalizedDescription=An error occurred while running scripts from the package “JuliaPro-0.5.2.1_build-80.pkg”.}
May 31 13:53:02 we12c136 installd[310]: PackageKit: Removing client PKInstallDaemonClient pid=9519, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
May 31 13:53:02 we12c136 Installer[9519]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
May 31 13:53:02 we12c136 Installer[9519]: IFDInstallController D370 state = 8
May 31 13:53:02 we12c136 Installer[9519]: Displaying 'Install Failed' UI.
May 31 13:53:02 we12c136 Installer[9519]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
May 31 13:53:11 we12c136 installd[310]: PackageKit: Done with sandbox removals
May 31 13:54:31 we12c136 Installer[9519]: Package Removal: Package is not in downloads directory. Not offering removal.
May 31 13:54:31 we12c136 Installer[9519]: Package Removal: Package cannot be removed.

```

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**Author:** ![Pradeep\_Mudlapur](https://avatars.discourse-cdn.com/v4/letter/p/838e76/32.png) [@Pradeep\_Mudlapur](https://discourse.julialang.org/u/Pradeep_Mudlapur)\
**Post date:** [June 1, 2017, 12:50pm UTC](https://discourse.julialang.org/t/error-installing-julia-pro-0-5-2-1/4016/2 "2017-06-01T12:50:40Z")

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Could you mail the _ **/var/log/install.log** _ file to the support email id - [juliapro@juliacomputing.com](mailto:juliapro@juliacomputing.com) ?

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**Author:** ![FilipeamTeixeira](https://avatars.discourse-cdn.com/v4/letter/f/a87d85/32.png) [@FilipeamTeixeira](https://discourse.julialang.org/u/FilipeamTeixeira)\
**Post date:** [June 1, 2017, 12:53pm UTC](https://discourse.julialang.org/t/error-installing-julia-pro-0-5-2-1/4016/3 "2017-06-01T12:53:38Z")

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Sure. I’ll do that.

Thanks.

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**Author:** ![astrowanders](https://avatars.discourse-cdn.com/v4/letter/a/e47774/32.png) [@astrowanders](https://discourse.julialang.org/u/astrowanders)\
**Post date:** [June 9, 2017, 2:12am UTC](https://discourse.julialang.org/t/error-installing-julia-pro-0-5-2-1/4016/4 "2017-06-09T02:12:12Z")

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I saw the same error while installing Julia Pro on a new Mac. I realized that I forgot to authorize Xcode: $ sudo xcodebuild -license Once I completed this, I was able to install Julia successfully.

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**Author:** ![FilipeamTeixeira](https://avatars.discourse-cdn.com/v4/letter/f/a87d85/32.png) [@FilipeamTeixeira](https://discourse.julialang.org/u/FilipeamTeixeira)\
**Post date:** [June 15, 2017, 8:13am UTC](https://discourse.julialang.org/t/error-installing-julia-pro-0-5-2-1/4016/5 "2017-06-15T08:13:30Z")

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Thanks. Unfortunately I did that as well for something else. It works for other stuff but not for Julia Pro.

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**Author:** ![Tilman\_Dette](https://avatars.discourse-cdn.com/v4/letter/t/35a633/32.png) [@Tilman\_Dette](https://discourse.julialang.org/u/Tilman_Dette)\
**Post date:** [July 13, 2017, 4:13pm UTC](https://discourse.julialang.org/t/error-installing-julia-pro-0-5-2-1/4016/6 "2017-07-13T16:13:08Z")

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My macbook installation also failed when trying to install matplotlib, using the mac’s default 2.7.10 python installation. Installing 3.6.1 (_brew install python3_) did the trick for me.