# Bridging Slack's #Helpdesk and Discourse (Proposal, feedback welcome!)

**URL:** <https://discourse.julialang.org/t/bridging-slacks-helpdesk-and-discourse-proposal-feedback-welcome/53554>\
**Category:** Community\
**Tags:** question, announcement\
**Created:** [January 18, 2021, 6:38pm UTC](https://discourse.julialang.org/t/bridging-slacks-helpdesk-and-discourse-proposal-feedback-welcome/53554 "2021-01-18T18:38:23Z")\
**Posts on this page:** 1\
**Showing post:** 40

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**Author:** ![mihalybaci](https://sea2.discourse-cdn.com/julialang/user_avatar/discourse.julialang.org/mihalybaci/32/13528_2.png) [@mihalybaci](https://discourse.julialang.org/u/mihalybaci)\
**Post date:** [March 15, 2021, 2:09pm UTC](https://discourse.julialang.org/t/bridging-slacks-helpdesk-and-discourse-proposal-feedback-welcome/53554/40 "2021-03-15T14:09:17Z")

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Back when there was discussion about closing the #helpdesk channels, I made a [point](https://discourse.julialang.org/t/helpdesk-channel-on-slack-proposal-to-close-the-channel/47697/51) about trying to encourage users to post their questions to Discourse first. I still find occasionally that answers to basic questions that have likely (though not definitely) been asked on Slack/Zulip are not present on Discourse.

If we think from a _beginner’s_ perspective, then they will most likely do an internet search for their question first before asking it themselves. I think it would benefit the beginner community more if somewhere there was a stated preference encouraging people to ask questions on Discourse first, and then only if the topic goes unanswered, go to Slack/Zulip to say “could anyone help me with my discourse post?”.

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_[View the full topic](https://discourse.julialang.org/t/bridging-slacks-helpdesk-and-discourse-proposal-feedback-welcome/53554)._