# Bridging Slack's #Helpdesk and Discourse (Proposal, feedback welcome!)

**URL:** <https://discourse.julialang.org/t/bridging-slacks-helpdesk-and-discourse-proposal-feedback-welcome/53554>\
**Category:** Community\
**Tags:** question, announcement\
**Created:** [January 18, 2021, 6:38pm UTC](https://discourse.julialang.org/t/bridging-slacks-helpdesk-and-discourse-proposal-feedback-welcome/53554 "2021-01-18T18:38:23Z")\
**Posts on this page:** 10\
**Page:** 3

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**Author:** ![tbeason](https://sea2.discourse-cdn.com/julialang/user_avatar/discourse.julialang.org/tbeason/32/15898_2.png) [@tbeason](https://discourse.julialang.org/u/tbeason)\
**Post date:** [March 15, 2021, 3:19pm UTC](https://discourse.julialang.org/t/bridging-slacks-helpdesk-and-discourse-proposal-feedback-welcome/53554/41 "2021-03-15T15:19:50Z")

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I have taken that route before. Post something on Discourse and then complain in Slack a few hours later when I have no responses yet 🤭

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**Author:** ![JeffreySarnoff](https://sea2.discourse-cdn.com/julialang/user_avatar/discourse.julialang.org/jeffreysarnoff/32/1980_2.png) [@JeffreySarnoff](https://discourse.julialang.org/u/JeffreySarnoff)\
**Post date:** [March 19, 2021, 3:29am UTC](https://discourse.julialang.org/t/bridging-slacks-helpdesk-and-discourse-proposal-feedback-welcome/53554/42 "2021-03-19T03:29:14Z")

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Is there any legit way for this icon ![image](https://global.discourse-cdn.com/julialang/original/3X/5/c/5ce2d9ae413a2c40a3d249fbf9754d1325cf4093.png) to be shown in a visually less aggressive manner? For example, ![image](https://global.discourse-cdn.com/julialang/original/3X/c/7/c75994b614fa798e876322f5f136676f8bce37de.png) reads calmer.

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**Author:** ![logankilpatrick](https://sea2.discourse-cdn.com/julialang/user_avatar/discourse.julialang.org/logankilpatrick/32/38123_2.png) [@logankilpatrick](https://discourse.julialang.org/u/logankilpatrick)\
**Post date:** [March 19, 2021, 3:48am UTC](https://discourse.julialang.org/t/bridging-slacks-helpdesk-and-discourse-proposal-feedback-welcome/53554/43 "2021-03-19T03:48:01Z")

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Yes, will update.

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**Author:** ![logankilpatrick](https://sea2.discourse-cdn.com/julialang/user_avatar/discourse.julialang.org/logankilpatrick/32/38123_2.png) [@logankilpatrick](https://discourse.julialang.org/u/logankilpatrick)\
**Post date:** [March 20, 2021, 3:56am UTC](https://discourse.julialang.org/t/bridging-slacks-helpdesk-and-discourse-proposal-feedback-welcome/53554/44 "2021-03-20T03:56:48Z")

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Update, bridge has been shut down indefinitely.

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**Author:** ![aramirezreyes](https://sea2.discourse-cdn.com/julialang/user_avatar/discourse.julialang.org/aramirezreyes/32/42573_2.png) [@aramirezreyes](https://discourse.julialang.org/u/aramirezreyes)\
**Post date:** [March 20, 2021, 4:35am UTC](https://discourse.julialang.org/t/bridging-slacks-helpdesk-and-discourse-proposal-feedback-welcome/53554/45 "2021-03-20T04:35:47Z")

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Thanks for all the effort and work you put in this experiment, Logan!

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**Author:** ![Gus\_Hart](https://sea2.discourse-cdn.com/julialang/user_avatar/discourse.julialang.org/gus_hart/32/6987_2.png) [@Gus\_Hart](https://discourse.julialang.org/u/Gus_Hart)\
**Post date:** [March 22, 2021, 5:33pm UTC](https://discourse.julialang.org/t/bridging-slacks-helpdesk-and-discourse-proposal-feedback-welcome/53554/46 "2021-03-22T17:33:43Z")

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Thanks for your effort. Efforts like this contribute to Julia positive community culture

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**Author:** ![mkitti](https://sea2.discourse-cdn.com/julialang/user_avatar/discourse.julialang.org/mkitti/32/12459_2.png) [@mkitti](https://discourse.julialang.org/u/mkitti)\
**Post date:** [March 23, 2021, 7:43am UTC](https://discourse.julialang.org/t/bridging-slacks-helpdesk-and-discourse-proposal-feedback-welcome/53554/47 "2021-03-23T07:43:35Z")

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I would still be interested in invoking the bot manually to facilitate cross posting.

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**Author:** ![logankilpatrick](https://sea2.discourse-cdn.com/julialang/user_avatar/discourse.julialang.org/logankilpatrick/32/38123_2.png) [@logankilpatrick](https://discourse.julialang.org/u/logankilpatrick)\
**Post date:** [March 23, 2021, 1:14pm UTC](https://discourse.julialang.org/t/bridging-slacks-helpdesk-and-discourse-proposal-feedback-welcome/53554/48 "2021-03-23T13:14:04Z")

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It’s definitely possible but I am weary of spending the time to set this up given the response from folks. I will revisit this mid next month after some current deadlines have passed.

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**Author:** ![tk3369](https://sea2.discourse-cdn.com/julialang/user_avatar/discourse.julialang.org/tk3369/32/2824_2.png) [@tk3369](https://discourse.julialang.org/u/tk3369)\
**Post date:** [May 16, 2021, 8:05pm UTC](https://discourse.julialang.org/t/bridging-slacks-helpdesk-and-discourse-proposal-feedback-welcome/53554/49 "2021-05-16T20:05:00Z")

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What if we let certain experienced people on Slack push the content to Discourse when a thread is determined to be high quality? It can be done by assigning a special emoji. Additionally, it would be ideal if such “editors” has access to re-phrase the question in Discourse if necessary.

If we do that, it doesn’t even need to be restricted to #helpdesk channel. Any channel would work.

Of course, we need volunteers.

Cc: @logankilpatrick

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**Author:** ![kristoffer.carlsson](https://sea2.discourse-cdn.com/julialang/user_avatar/discourse.julialang.org/kristoffer.carlsson/32/22_2.png) [@kristoffer.carlsson](https://discourse.julialang.org/u/kristoffer.carlsson)\
**Post date:** [May 17, 2021, 8:15am UTC](https://discourse.julialang.org/t/bridging-slacks-helpdesk-and-discourse-proposal-feedback-welcome/53554/50 "2021-05-17T08:15:59Z")

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> [@tk3369](#):
>
> Of course, we need volunteers.

Direct “chat logs” are fairly pointless to publish so you need someone to go through #helpdesk threads and summarize the question and answer in a good post. I think you would find it hard to find people that think that is a good use of their time. But the #helpdesk-bridged category is still there so you could try it out if you think it would be good for the community.

[Previous page](https://discourse.julialang.org/t/bridging-slacks-helpdesk-and-discourse-proposal-feedback-welcome/53554.md?page=2)